Privacy Policy

Arctec Yazilim Teknolojileri Limited Sirketi ("Arctec", "we", "us", or "our") operates the Vincent mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we may collect your name, email address, and profile information.
• User Content: Photos, videos, text prompts, and other content you upload or create using the Service.
• Payment Information: Purchase and subscription data is processed securely through Apple App Store, Google Play Store, and RevenueCat. We do not directly store your payment card details.
• Communications: Information you provide when contacting our support team.

1.2 Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
• Usage Data: Features used, actions taken, time and duration of activities, and interaction patterns within the app.
• Log Data: IP address, access times, app crashes, and diagnostic data.
• Analytics Data: Aggregated usage statistics collected via Firebase Analytics to improve the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service, including AI-based video and image generation features.
• To process your transactions and manage your credit balance.
• To send you push notifications about the status of your generated content (e.g., completion or failure alerts).
• To perform content moderation to ensure compliance with our acceptable use guidelines.
• To detect, prevent, and address technical issues, fraud, or security concerns.
• To analyze usage trends and optimize user experience.
• To comply with legal obligations.

3. AI Content Processing

Vincent uses third-party AI services to generate videos and images based on your inputs (photos, videos, and text prompts). When you submit content for generation:

• Your inputs are sent to AI processing providers solely for the purpose of generating the requested content.
• Uploaded images and videos may be temporarily stored on our servers during processing and are deleted after generation is complete.
• We use AWS Rekognition to moderate uploaded content for policy compliance before processing.
• Generated content is stored on our servers and made available to you through the app.

4. Third-Party Services

The Service integrates with the following third-party providers, each governed by their own privacy policies:

• Google Play Services — App distribution and core services on Android
• Firebase Analytics & Crashlytics — Usage analytics and crash reporting
• RevenueCat — Subscription and in-app purchase management
• AWS Rekognition — Content moderation for uploaded images
• AI Generation Providers — Including Replicate, RunwayML, Stability AI, and others for video/image generation
• Firebase Cloud Messaging (FCM) — Push notification delivery

5. Data Storage & Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and secure server infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your data may be transferred to and processed in countries other than your own. By using the Service, you consent to this transfer and processing.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Generated content is retained in accordance with our storage policies. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a portable copy of your data in a commonly used format.
• Objection: Object to the processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at info@vincentai.app.

8. Children's Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Cookies & Tracking Technologies

The mobile app does not use cookies directly. However, third-party services integrated into the app (such as Firebase and analytics tools) may use similar tracking technologies to collect usage data. This website may use essential cookies for basic functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: